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If you have an unopened spool or other non-custom item, we can arrange a return if the product is in new condition. However, the refund may be subjected to a maximum restocking fee of 25%. The return process must be initiated within 30 days of you receiving your order.
Please call us at (815) 727-7776 to arrange for a return or to ask any questions pertaining to this policy.
We strive to provide our clients with the best product(s) for their project and specifications. If you any questions, or need help with your project needs, don't hesitate to contact us.
